WE ENRICH YOUR HAIr

Shipping & Delivery

Hair Extensions Service Policy

Thank you for choosing our products and services. Please read the following policy carefully before making a purchase. By proceeding with your order, you agree to the terms below:

  1. All Sales Are Final

    • Due to the nature of our products, all purchases are final. Once payment has been made, no cancellations, refunds, or exchanges will be accepted.

  2. No Returns or Exchanges

    • For hygiene and safety reasons, we cannot accept any returns or exchanges on hair extensions.

    • This policy applies even if the extensions have not been used, once they have left our premises.

  3. Opened Packaging

    • Once the hair packaging has been opened, unsealed, or tampered with, it is considered used and cannot be returned or exchanged under any circumstances.

  4. Product Inspection

    • We encourage all clients to inspect their hair extensions before opening the packaging to ensure the length, texture, and color are as expected.

    • If you have any concerns, please raise them immediately before the product is opened.

  5. Natural Variation

    • Please note that our hair extensions are made from human hair. As such, slight variations in texture, color, and curl pattern are normal and not considered a defect.

We appreciate your understanding and cooperation in maintaining hygiene and quality standards for all our clients.

Please note that our processing time can take up to 3-5 business days.

After processing your order, you will receive a unique order number with shipment details.

Processing times are NOT included in the delivery time.

We offer FREE SHIPPING on domestic orders over 300euro (after discounts and promos are applied). Shipping and delivery updates will be sent via email once the order has shipped. Orders are expected to arrive within 3-7 business days AFTER the shipping confirmation is received and scanned by the carrier.

We are not responsible for any delays in delivery once the item has been accepted and scanned by the carrier. Any late deliveries, customs delays etc. are out of our control and refunds will NOT be issued while orders are marked “In Transit” by the carrier.

For International orders, items will be shipped via DHL Express, 2-8 day delivery. Signature confirmation is REQUIRED on all orders. Customer is responsible for any shipping fees, taxes and duties. Shipping rates are calculated at checkout.